Business Essentials
Part 8

Business Supply Orders

You will also need to order Sales Aids, Samples, Parts, and so on. You can easily combine these with a Party Order and have them shipped to you instead of the Host, or create and submit a Non-Party Order.

Sales Aids
Sales Aids are any materials that you use for dating, selling, and recruiting. Examples include catalogs, order forms, brochures, DVDs, etc. You can view and print an updated list of Sales Aids by going to My.Tupperware > My Office or by doing an Item Search in My Sales.

Benefits

• Build orders/increase sales

• Inform customers about products and programs

• Learn tips on dating, selling, recruiting, etc.

• Make organizing your business easier

How it Works

• Refer to the list of Sales Aids available.

• Choose item type 7-Sales Aids from the Item Type drop-down list.

Keeping Sales Aids in Stock

• Always keep on hand a quantity equal to the amount you received in your Business Kit. Be prepared to hold more parties than you have in your appointment book.

• If you are out of Sales Aids, check with your Manager — she/he may be able to help you out in an emergency.

• Talk with your Manager or Distributor for details on what’s available and for best practices ordering tips.

Samples
New Consumer and Host products will typically be offered to you to purchase at a discount just before they are released to the public.

Benefits

• People tend to buy more when they can see and hold a new product.

• It encourages Hosts to book new parties.

• You’ll sell better when you have personal experience with the product.

How It Works

• Go to My.Tupperware > My Office> This Month> (Select current month) > Sampling Order Forms to view a list of currently available samples.

 

Business Supply Orders

You will also need to order Sales Aids, Samples, Parts, and so on. You can easily combine these with a Party Order and have them shipped to you instead of the Host, or create and submit a Non-Party Order.

Sales Aids
Sales Aids are any materials that you use for dating, selling, and recruiting. Examples include catalogs, order forms, brochures, DVDs, etc. You can view and print an updated list of Sales Aids by going to My.Tupperware > My Office or by doing an Item Search in My Sales.

Benefits

• Build orders/increase sales

• Inform customers about products and programs

• Learn tips on dating, selling, recruiting, etc.

• Make organizing your business easier

How it Works

• Refer to the list of Sales Aids available.

• Choose item type 7-Sales Aids from the Item Type drop-down list.

Keeping Sales Aids in Stock

• Always keep on hand a quantity equal to the amount you received in your Business Kit. Be prepared to hold more parties than you have in your appointment book.

• If you are out of Sales Aids, check with your Manager — she/he may be able to help you out in an emergency.

• Talk with your Manager or Distributor for details on what’s available and for best practices ordering tips.

Samples
New Consumer and Host products will typically be offered to you to purchase at a discount just before they are released to the public.

Benefits

• People tend to buy more when they can see and hold a new product.

• It encourages Hosts to book new parties.

• You’ll sell better when you have personal experience with the product.

How It Works

• Go to My.Tupperware>My Office>This Month>(Select current month)>Sampling Order Forms to view a list of currently available samples.

Parts Replacement & Warranty Replacement

Parts Replacement is selling replacement parts that customers have lost or damaged in ways not covered by the Full Lifetime Warranty. Warranty Replacement is replacing defective product parts covered by the full lifetime warranty, at no charge to the customer or to you.

You can determine if a damaged or defective part is covered by the Warranty by inspecting it and referring to one of the following sources:

• Customer Service Warranty flyer – a Sales Aid

• Replacement Parts Catalog (in this Kit and online at My.Tupperware > My Office> Replacement Parts Index & Catalog)

• Your Manager

• Customer Care

 

Identifying the Part
You’ll need the Tupperware® product mold number before you can order any parts. Every Tupperware product has a two-part number stamped into it. The first part (before the dash) is the mold number. They can be tiny, but there is one on every product.

If you know the name of the product:

• Find the product in the alphabetic Replacement Parts Index.

• Find the mold number for the part to be ordered.

• Look up the mold number, the correct color and price, listed numerically in the Replacement Parts Catalog.

If you don’t know the name of the product:

• Locate the mold number on the defective part.

• Look up the mold number, the correct color and price, listed numerically in the Replacement Parts Catalog.

- If the item the part(s) came from is available in the current product catalog, you can order the individual part(s).

If the part has been lost:

• Locate the mold number on the product part that the customer still has.

• Look up the name of the product in the alphabetic Replacement Parts Index. The index provides the mold numbers of all individual parts of the product

• Look up the mold number, the correct color, and price, listed numerically in the Replacement Parts Catalog.

Note: Parts that are identified as OBS (obsolete) in the Replacement Parts Catalog are available only for warranty replacement of defective products. These parts are not available for sale to customers.

Benefits of Replacing Defective or Damaged Parts

• Customers who purchase individual parts (such as a missing seal to a bowl) regain the full use and value of their product.

• Warranty replacement of defective parts at no cost builds customer confidence in the products.

• This service often leads to additional orders from satisfied customers and establishes your commitment to customer service.

 

How to Order New Parts

• Write the item number, quantity, the complete mold number, the part description, the color, and the suggested retail price on the customer order form, along with any other products being purchased.

• For Parts Replacement, when the product is damaged in ways not covered by the warranty, the customer pays for the full retail price of the replacement part.

• For a Warranty replacement, there is no charge to the customer. However, you will be charged for shipping & handling unless you combine the order with a regular order.

• For Parts replacement, the special code is “2”. For Warranty replacement, the special code is “9”.

 

Disposing of Defectives

• Take the defective part from the customer so you can handle it according to your Distributorship's policy.

• Use a permanent marker to write a large “D” on the defective part your customer has given you. Your goal is to mark the product so it can’t be replaced again.

• Your Distributor will let you know what you should do with the defective product.

 

To Be Successful

• Familiarize yourself with the kinds of damage covered and not covered by the Full Lifetime Warranty and Quality Guarantee. Refer to the current product catalog and the Replacement Parts Catalog.

• Remind customers of the Full Lifetime Warranty and the Quality Guarantee as they’re deciding what and how much to order.

More Information on Warranty Replacements
The Tupperware® Full Lifetime Warranty is a written guarantee of the quality of Tupperware® products that allows for the free replacement of damaged or defective products or parts. Tupperware products are guaranteed by Tupperware® against chipping, cracking, breaking, or peeling under normal, noncommercial use for the lifetime of the product. (Damage must not be the result of commercial use or abuse.)

For some Tupperware® products, we offer a Quality Guarantee. These products are noted throughout the catalog with a “Q” symbol. The Quality Guarantee allows for the free replacement of damaged or defective products or parts within one year of purchase.

How it Works
If possible, a damaged or defective product will be replaced with the exact product. If the exact product is not available:

• A comparable product replacement will be made, or

• Credit toward future purchases will be given.

Obsolete products: If the product is identified as OBS (obsolete) in the reference section, it is no longer available. There will be a replacement value listed in the Price column that you can give as a credit on the customer’s order.

To receive the credit, enter the credit value for the obsolete item on the customer's order in My Sales by using the Obsolete Item Type - 10. You will also need to enter the hold number to enter as the item type. The credit value must be used against other product(s) ordered by the same customer and can't exceed the total retail value of the order.