WebChat

 

WebChat is a feature that allows you to communicate directly with a Tupperware Customer Care Representative. Now when you have questions about Sales Force Web Order Entry, you can "chat" online with a Representative. (WebChat is similar to AOL Instant Messenger.)

Complete the following steps to use WebChat:
  1. Click the "Question" icon at the top of a Web page in Web Order Entry to access a Help screen.
  2. Click on the WebChat link located at the bottom of the Help screen.
  3. Click the middle button in the upper right corner of the smaller Help window. This will enlarge the WebChat window.
  4. Click on the Request NetRep link located at the top of your screen. (It may take a moment for the screen to load.)
  5. Type your message or question into the text box that appears in the upper right corner of your screen.
  6. Click the Send button. Your message will appear in the upper left corner of your screen in red text. Within a moment, a response from the Customer Care Representative will appear in blue text.
  7. When you're done "chatting", click the "X" in the upper right corner of your WebChat window to close the application.

WebChat is available Monday through Friday (8:30 a.m. to 12:00 midnight Eastern Time) and Saturday (8:30 a.m. to 7:00 p.m. Eastern Time)